US State of the Frontline Workforce 2023

What do 2,000 frontline workers in the US think about their future? In a time where economic uncertainty remains top of mind, the real actions that drive long-term success, engage your frontline and make them stay, go beyond simply offering higher pay.

Workers want opportunities to grow and advance. They are in need of a better work-life balance and the right tools to support their work.

• 96% reported experiencing work-related stress
• 93% said they would stay longer if they had more growth opportunities
• 27% are using 4 or more digital tools in their work, but close to 70% lack the tech needed to swap shifts