London, November 5, 2020 - Wolt pilots scalable shift scheduling with Quinyx for its customer support teams in 23 countries.
Quinyx, a leader in workforce management solutions, is pleased to announce that Wolt, the second fastest growing company in Europe, has chosen Quinyx as its workforce management solution for its customer support team.
Wolt, the Helsinki-based technology company known for its food delivery platform, serves over 7 million customers in 23 countries and 100+ cities. Wolt counts 1500 employees across its offices, many of whom work in Wolt’s customer support.
On Wolt, a customer can order food and other items from the platform's restaurant and retail partners to either pick it up themself, or have it delivered by the platform's courier partners. Wolt is available on the App Store and Google Play, as well as most web browsers.
Wolt was looking for a solution that could help the growing team manage shifts for their hundreds of customer support associates across all 23 countries where the company operates. In addition to a scalable solution, Wolt wanted to support their automated shift scheduling, while maintaining a personal touch.
Quinyx is also pleased to announce that Wolt will take on the added AI-driven scheduling functionality from Widget Brain, the AI Pioneer company recently acquired by Quinyx. A wide array of functionality is currently being piloted by Wolt before embarking on a wider rollout.
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“We’re super happy to be able to support Wolt in their rapid growth. Wolt is a technological forerunner in their field, and their decision to select Quinyx is a testimonial to our user-friendly, intuitive interface and our advanced optimization capabilities,” Paulus Maasalo, Country Manager for Quinyx Finland |
Wolt ranked second in the 2020 edition of the FT: 1000 Europe’s Fastest Growing Companies 2020 published by the Financial Times.
About Quinyx
Quinyx is a leading workforce management software providing technology that simplifies scheduling, time reporting, communication, task management, budgeting and forecasting, thanks to AI-driven scheduling automation. Through advanced and flexible features, Quinyx helps more than 850 companies around the world improve efficiency, engage employees, comply with regulations and reduce labor costs.
Quinyx has offices in the UK, US, Sweden, Germany, Finland, Norway, Denmark, the Netherlands and Australia. Its software has also been implemented globally in markets and regions such as Europe, North America, China, Japan and Korea. Clients include McDonald’s, Starbucks, Domino’s, Elkjøp, Clas Ohlson, Benugo, Oatly, Well Pharmacy, Kal Tire, Maersk, Musti ja Mirri, IHG, Rituals, Swarovski and DHL.
About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get great food, delivered to your home or office. The Helsinki-based company has operations in 23 countries and 100+ cities, serving food from over 20,000+ restaurants with over 45,000 courier partners. The company was founded in 2014, employs 1500+ people today, and is led by its co-founder and CEO Miki Kuusi. Wolt has raised €267M in funding from investors including ICONIQ Capital, Highland Europe, 83North, EQT Ventures, Inventure, Lifeline Ventures, Goldman Sachs Growth Equity, Supercell founder & CEO Ilkka Paananen and Nokia Chairman Risto Siilasmaa, among others.
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