Workforce management applications can transform business and HR operations drastically, by supporting operational efficiency and an improved employee experience. This guide provides strategic business leaders with the latest WFM market trends and insights as well as an overview of WFM marketplace vendors.
Gartner predicts AI-enabled skills management will be a core capability of WFM and used daily for managing how hourly paid workers are deployed.
Workforce management applications increasingly have been incorporating AI to help HR organizations improve operational efficiency and reduce administrative overhead.
AI-enabled skills management can transform how employees are scheduled for work by aligning talent to work based on skills matching.
Organizations leverage WFM applications to improve employee experience through features such as flexible scheduling, conversational interfaces, corporate communications and employee sentiment capture.
Get access to recommendations and key findings by Gartner®
Access a complete overview of different vendors in the market
Understand how WFM applications can enhance operational efficiency and transform frontline workers’ experience
Gartner, Market Guide for Workforce Management Applications, 1 August 2024, by analysts: Josie Xing, Sam Grinter, Ron Hanscome, Kelsie Marian, Ranadip Chandra, David Bobo, Anand Chouksey
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used here in with permission. All rights reserved.
Enter your details below and we’ll be in touch to book in a free, no-obligation demo with you.
Is this a support inquiry? Please use our Help Center ›