– We use Quinyx's AI-powered solutions on a daily basis to help us with our workforce scheduling. We first upload the shifts that are based on our internally automated predictions of the number of clients and sales. Then we use another algorithm to staff the shifts, says Ida Hakala, the HR Specialist at Suomalainen Kirjakauppa.
Data-driven WFM with Quinyx
Suomalainen Kirjakauppa is a Finnish bookstore chain that has over 60 locations in 40 different cities around Finland. Thanks to the AI-powered solutions in the Quinyx workforce management software, their scheduling has become automated, easier and more accurate. Annually, Suomalainen Kirjakauppa are saving up to 600 work hours due to having a nearly fully automated workforce management system.
In addition to serving their customers at their brick-and-mortar stores, Suomalainen Kirjakauppa also has an online store.
– Suomalainen.com is our online shop and additionally we have an ebook and audiobook subscription service called Suomalainen Plus, says Kristian Tötterman, the Head of HR at Suomalainen Kirjakauppa.
– We aim to offer our customers the best service, Tötterman continues.
Algorithms automate a great deal of the process
For over three years now, Suomalainen Kirjakauppa has used Quinyx as their workforce management system. The system they used before also had versatile functions, but it lacked in offering data-based workforce planning.
– We use Quinyx's AI-powered solutions on a daily basis to help us with our workforce scheduling. We first upload the shifts that are based on our internally automated predictions of the number of clients and sales. Then we use another algorithm to staff the shifts, says Ida Hakala, the HR Specialist at Suomalainen Kirjakauppa.
– In addition, our employees can now easily track their own work schedules, which offers them more flexibility than before. This is a vital benefit, Hakala adds.
600 hours saved annually
Managers save plenty of time when they use an AI-powered workforce management system. When shifts are automatically created using Quinyx, managers only need to go over and add final touches to them.
– On an annual level, we are talking about around 600 work hours which can now be allocated into something else. Using AI to even out shifts is crucial for us. It saves us plenty of time. Furthermore, it can be used to more accurately make predictions. Utilizing AI-driven workforce management is a part of our way to lead with data and information, Tötterman rejoices.
– I can recommend Quinyx especially for companies that want to benefit from their collected data and to use it in workforce scheduling, Tötterman concludes.