Subway

The Case

”Schedule optimisation is very important,” says Henrik Niklasson, franchisee and restaurant manager. “With Quinyx, that’s one of the factors we can easily influence to improve profitability.”

”The dynamism of the fast food industry requires employees who can adapt quickly to changing needs. Because Subway employs both full-time and part-time workers who often move between restaurants, the company was in the market for a highly flexible, Web-based scheduling solution. Subway management is well aware that efficient workforce planning is the basis of a comfortable working environment and, ultimately, a profitable business.”

Why Quinyx?

”We were looking for a solution specially adapted to businesses with many part-time workers,” Henrik explains. “It’s very time-consuming for managers to co-ordinate flexible shifts, so we needed a system that could automate shift booking and simplify staff communication.”

How is Quinyx Used?

“Quinyx is used by our entire staff, including employees working on fixed schedules,” says Henrik. “On average each employee logs in three times a week. The communication and community features are also frequently used. These features are especially important to me since I’m not always working from the restaurant.” “Quinyx allows employees to be responsible for parts of the scheduling process, and that saves a lot of my time,” Henrik continues. “And the staff appreciates this interaction, since it allows them to influence their schedule and working times. The program has built-in validation controls to avoid unnecessary mistakes. Details like these make the difference between a good application and a great one.”

Quinyx and the Future

“We have ambitious expansion plans, and we need a proven scheduling solution to meet our goals. Quinyx is under continuous development, so it can grow with our requirements,” Henrik says. “I really appreciate the close contact we have with Quinyx’ developers, and the simplicity of their error reporting and improvement system. It’s obvious that Quinyx prioritises customer support.”

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